9T9 Information Technology Service Management solution to test its flexible, scalable and powerful features:

• Knowledge Management
• Incident Management
• Problem Management
• Configuration Management

9T9 Information Technology Service Management will enable you to easily request a service or change, plan for appropriate remediation measures, automatically approve and authorize the request, implement the change to your users, audit the successful completion and service level agreements associated with the change, and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.

The primary objectives are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.